Greg May Honda

I worked with Paul Ash and he made the process super smooth for me! I came here back in January. Just trying to get a feel and see what prices were. And I told that to Paul and he seemed very happy to help me still. Even if I wasn’t going to be purchasing a vehicle that day. I know some salesman would probably not even try to waste their time w/ me if I told them that. But Paul still helped me! I came back about a month later and finally purchased a vehicle with Paul! He was awesome! Very down to earth and made the process of purchasing a vehicle easy for me! Bart also was very helpful with getting me to understand some of the documents I was signing. I highly recommend purchasing vehicles from here. The process was also super fast for me because I had all the documents I needed! I also traded in my car with them. And that process was even easier! Thank you guys!

Mediocre purchasing experience, it was smooth but the dealership has not come through with their “owed to you” paper. We requested the spare tire and jack be replaced since they were missing completely and we would be using the vehicle to travel 80 miles daily. Neither have been replaced. One of the door speakers wasn’t working and we asked them to look at it. We were told that they pulled it out but couldn’t figure out was wrong and to take it to a car audio shop and bring them the bill 🙄. Once home I did actually pull the speaker out to find a loose wire 🙄. Very simple resolution and clear evidence that the dealership did in fact not pull the speaker out and check but my merely said they did. All in all I would not buy from them again and recommend looking for a different dealership that may actual fulfill their promises.

I took in my 2016 Honda Pilot with 186xxx miles to have fuel injectors Replaced and a tune up. I got my car back the low oil pressure light came on and it was knocking. After speaking with Greg May himself, he told me he would have an oil pump put on it not because his mechanics did anything wrong but to help me. So I obliged and allowed them to do that. I picked up my car, left headed home. Before I made it to Reisel, my engine threw a rod. I contacted them and they said ‘we didn’t do anything That could have caused that’. However, all my belts were changed as was my fuel injectors. I was told Maybe it was my Catalytic converter. I have some knowledge of cars and how they operate. Now, I have spent an additional $5000 to get my car running so I have a ride after paying them close to $3000. Thanks Greg MayHomda for putting Me deeper in debt.

Service is misleading. They advertise “Express Service,” which at other local dealers means you don’t need an appointment for routine services like oil changes and tire rotations. When I stopped in Friday for an oil change, was told it would be the next week before they could get it in. We bought a new car here expecting service to be tailored to the customer. From time to time they send email “specials” like a free wash and vacuum. Again other local dealers have this standard. When I tried to use this with my appointment for a routine oil change and tire rotation, was told that it takes a minimum of FOUR HOURS for a car wash and vacuum. Absolutely ridiculous. Also the waiting area chairs are the most uncomfortable chairs I’ve ever sat in. Buying a car should come with perks. This place is low on keeping customers happy after the sale. No complaints about the car, but the service department is a joke. Just food for thought if you’re thinking about using Greg May Honda.

I recently had the pleasure of purchasing a vehicle at Greg May Honda, and I cannot emphasize enough how outstanding my buying experience was, thanks to the exceptional service provided by GM Kyle Binner, Finance John Hunt, and Sales Tony Ramirez. From the moment I stepped into the dealership, I was greeted with a warm and welcoming atmosphere. Kyle Binner, General Manager, went above and beyond to ensure that my needs and preferences were thoroughly understood. He demonstrated an impressive knowledge of the Honda lineup, patiently answering all my questions and providing valuable insights to help me make an informed decision. John Hunt, the finance manager, played a crucial role in streamlining the paperwork process. He was not only efficient but also took the time to explain each document, making sure I felt comfortable with every aspect of the transaction. His professionalism and attention to detail were truly commendable. Tony Ramirez, Inventory and Sales Representative, orchestrated the entire process seamlessly. He ensured that communication between departments was smooth, making the car-buying experience stress-free. His commitment to customer satisfaction was evident throughout, and he played a key role in creating a positive and memorable experience. Together, Kyle, John, and Tony formed an incredible team that prioritized customer satisfaction. Their dedication to excellence, transparency, and genuine care for the customer truly set Greg May Honda apart. I highly recommend this dealership in Waco, Texas, and I am grateful to Kyle Binner, John Hunt, and Tony Ramirez for making my car-buying experience outstanding. Francesca Austin, TX

Response to comment below That's a pretty immature response coming from a representative of Greg May and I did purchase my vehicle from Greg May and it was sold to me with straight pipes. I really hate that they make you give at least One Star they do not deserve that this was By far the worst experience I've ever had with a car dealership had a nightmare of a time whenever I signed my contract for my car I purchased thought that nightmare might have been over until I go to sell it today to find out Greg May Honda sold me a car with no Cadillac converter it only has straight pipes and because of that I could not resell it so I go back to Greg May to speak with general manager Kyle bitters who completely blew me off and would not even check into the matter even though it is highly illegal to sell a vehicle like that in the state of Texas I would recommend going on Franklin to purchase a vehicle where at least you could get a hold of the owner if you needed.